You might already have seen or used our ceremony planner. We’ve had so much interest in it that we thought we’d tell you how it came about.
When we reviewed our ceremonies provision, we had a few areas for improvement that we wanted to address, and they fell into 3 main categories:
When we looked at how to address all these issues, the online ceremony planner seemed like a great solution. We were already using Zipporah for our diary management so adding the planner was a natural extension of a system that we trusted.
Following a demonstration, we set about establishing exactly how we wanted the planner to work. The first thing for us to ensure was that it integrated with our standalone ceremonies’ website. This meant that we had everything in one place for our couples; from information about our ceremonies to information about our fantastic venues to listings for local suppliers - the ceremony planner would be the final step of the couple’s journey towards their big day. Zipporah worked with the website developers to ensure that the planner was part of the website and retained the same look and feel!
While important, we all know that looks are not everything and the planner had to live up to the standard that we have come to see from previous Zipporah solutions. Once Zipporah had set up the framework, we were able to adjust and tweak the ceremony choices until they were exactly what we wanted. We added custom questions that help us to accommodate all the little things that make each ceremony so personal to the couple themselves. The couple can preview the ceremony, make changes, and preview it again so when the big day comes, they can be sure that they have designed the ceremony that’s perfect for them. And when the registrar arrives and calls up the ceremony on their tablet, the couple knows that it will be exactly what they asked for.
We sent out the first user names and passwords to allow couples to use the planner earlier this year and it has made a huge difference this summer. After two years of postponements and cancellations, we’ve had a full diary and the planner has helped us to manage all of those ceremonies without impacting our usual high level of customer service.
So, where are we now with the areas for improvement that we started with?